Frequently Asked Questions

General Smash FAQs
Who is Smash?

In 1999, Smash® was founded with the mission to create a lunch box that kept lunches cold, and kids were proud to use. A lunch box that had attitude and was built to survive the schoolyard. A lunchbox designed by Australians for Australians.

Smash® are enthusiastic about creating sustainable products for people to enjoy using time and time again. Smash® has all your reusable product needs covered, from Lunchboxes and cooler bags to water bottles and food storage to reusable coffee cups and food flasks!

Having manufactured over 150 million products to date, Smash® can now be found in millions of homes worldwide! While still headquartered in Melbourne, Australia, we now have global offices located in London, Madrid, California, and Shenzhen.

Where are the Smash Offices located?

Having manufactured over 150 million products to date, Smash® can now be found in millions of homes worldwide! While still headquartered in Melbourne, Australia, we now have global offices located in London, Madrid, California, and Shenzhen.

For further information please visit our Contact Us Page.

What products do Smash make?

Smash creates a wide range of reusable products that make everyday life easier! With a strong focus on environmental sustainability, Smash creates products within the following categories.

Lunch – lunch boxes, lunch bags, snack containers, food flasks, lunch accessories and ice products.

Water Bottles – A wide range of hydration products made with stainless steel, glass and BPA Free Plastic.

Coffee & Drinkware – Reusable Coffee Cups, Insulated Thermal Flasks, and Food Flasks!

Cooling – Cooler Bags, Insulated Tote Bags, Lunch Bags, Insulated Bottle Bags and Jugs, and Ice products.

Food Storage – A functional range of BPA Free plastic containers in a range of shapes and sizes!

You can find more information on the category pages on the website.

Where can I buy Smash products?

Smash products are now available in over 30 countries across the globe.

In Australia you can find a wide range of Smash products stocked all year round in Coles, Woolworths, BIGW and Officeworks stores.

In the UK you can find all your favourite Smash products at Tesco, Sainsburys, Morrisons, ASDA, and Amazon.co.uk

For our full list of international retailers, please visit our Stockists Page.

Can I buy direct from Smash or purchase online?

Unfortunately, Smash does not sell products direct to the consumer or have its own online store.   We are however available in many major retailers across the globe and our products can often also be purchased via the retailer’s own online sites.

Help! I have a problem with a product.

You can rest assured that all Smash products come with a 12-month warranty covering manufacturing defects. This is redeemable at the store of purchase, for a replacement product or refund.

Please retain your receipt or other proof of purchase so that your retailer can assist with your claim.

Should you require further assistance, please contact our friendly customer service team via the Product Enquiry Form.

Do Smash products contain BPA or Phthalates?

None of the products in the Smash range contain BPA.

BPA (Bisphenol A) is a chemical used to make a wide variety of products such as plastic bottles, containers and food lining. Recently, concerns have been raised about the safety of BPA. Smash Enterprises ensure that all products are BPA Free and are safe to use.

The food contact surfaces such as the inside lining of our lunch bags and coolers are phthalate free* and have been tested and confirmed by leading international testing bodies.

*Phthalate free means that the products are tested against the leading international standards and confirmed to be free from (7P) phthalates.

How do I sell Smash Products?

Please fill out the Wholesale Enquiry Form and our friendly sales team will be in contact shortly.

Do you sell replacement parts?

Please contact our friendly customer service team via the Product Enquiry Form to determine if we currently have the part you are after available.

General Product FAQs
Are Smash products Dishwasher safe?

Whilst some Smash products are considered top rack dishwasher safe, this is highly dependant on the material the product is made from.

For product specific information, please refer to the product packaging or the markings on the base of the product to determine if it is top rack dishwasher safe or handwash only. You can find additional information on the specific product page on our website.

If your product features a printed design, we often recommend hand washing to extend the life of your product. This includes when the product is marked as top rack dishwasher safe.

How do I clean my Smash product?

To prolong the life of your Smash product we recommend you follow the basic cleaning guidelines below:

– Before use, wash your new Smash product by hand in warm soapy water.
– DO NOT clean with abrasive soaps or scouring pads.
– DO NOT use chemicals such as bleach.
– Always allow the product to fully air dry prior to reassembling or storing.

Insulated lunch or cooler bags – we recommend using a warm damp cloth to wipe the product inside and out.   Please ensure the bag material is allowed to fully air dry prior to storing.

Water Bottles – refer to the specific cleaning recommendations on each bottle.   If the bottle is top rack dishwasher safe, simply separate the bottle base and cap, place in the top rack of the dishwasher and then ensure they are left to fully air dry before reassembling.   If the bottle is recommended as hand wash only, separate the cap from the base and use warm soapy water and a bottle brush to get into all corners and crevices.   Allow to air dry thoroughly before reassembling or storing.

Please note even if your water bottle is top rack dishwasher safe, you can extend it’s life by hand washing.

Lunch Boxes and Plastic Containers – the majority of Smash lunch products will be top rack dishwasher safe but please refer to the base of the product to confirm. Ensure the lid is removed or open and secure the items in the top rack of the dishwasher.   Allow to air dry completely prior to reassembling or storing.

Are Smash products Microwave safe?

Please refer to the packaging or base of the product to determine if the product can be placed in the microwave. Please ensure both the base and lid are microwavable. If the lid is microwavable please ensure you remove and placed lightly on top prior to cooking.

Is my Smash product freezer safe?

Please refer to the packaging or base of the product to determine if it can be placed in the freezer.

Lunch Product FAQs
I have a question about my Bento Bite Lunch Box.

If you have a question or would simply like to learn more about your new lunch box please review our extensive Bento Bite FAQ’s HERE.

My food flask is not keeping my food warm?

For best results, please ensure that the starting temperature of your contents is as warm as possible, filled to maximum capacity and the lid is sealed properly.

We also recommend that the flask is pre-warmed before the contents are added. Simply fill the flask with boiling water, seal with the lid and leave for 5-10 minutes. Please do not fill the flask higher than the inner line marking inside the flask.

Carefully tip out the boiling water and fill with your hot food.

My Gel ice pack has leaked into my lunch box, should I be concerned?

The contents of the gel ice pack are food safe, non-toxic and should not pose any danger if a small amount has accidently been consumed.   We would however recommend you seek medical attention if you are at all concerned.

Water Bottle FAQs
How do I clean my hydro twist drink bottle?

Learn how to disassemble the lid and clean your Hydro Twist bottle by watching this video from the Smash team. https://vimeo.com/user33065034

 

How do I clean my Sip and Clip bottle?

Learn how to disassemble the lid and clean your Sip and Clip bottle by watching this video from the Smash team. https://vimeo.com/259875302

 

Coffee and Drinkware FAQs
How do I clean my Stainless Steel Barista Buddy?

The Stainless Steel Barista Buddy is recommended as handwash only in warm soapy water.

The twist lock lid is custom designed to come apart for easy cleaning.

Learn how to disassemble and clean your new Barista Buddy by watching this video from the Smash Team. https://vimeo.com/563970904

 

My food flask is not keeping my food warm?

For best results, please ensure that the starting temperature of your contents is as warm as possible, filled to maximum capacity and the lid is sealed properly.

We also recommend that the flask is pre-warmed before the contents are added. Simply fill the flask with boiling water, seal with the lid and leave for 5-10 minutes. Please do not fill the flask higher than the inner line marking inside the flask.

Carefully tip out the boiling water and fill with your hot food.