FAQs

In 1999, Smash® was founded with the mission to create a lunch box that kept lunches cold, and kids were proud to use. A lunch box that had attitude and was built to survive the schoolyard. A lunchbox designed by Australians for Australians.

Smash® are enthusiastic about creating sustainable products for people to enjoy using time and time again. Smash® has all your reusable product needs covered, from Lunchboxes and cooler bags to water bottles and food storage to reusable coffee cups and food flasks!

Having manufactured over 150 million products to date, Smash® can now be found in millions of homes worldwide! While still headquartered in Melbourne, Australia, we now have global offices located in London, Madrid, California, and Shenzhen.

All Smash products are researched and designed at our head office in Melbourne.   Manufacturing is done overseas and is overseen by our local offices to ensure quality is maintained to Smash standards.

None of the products in the Smash range contain BPA.

BPA (Bisphenol A) is a chemical used to make a wide variety of products such as plastic bottles, containers and food lining. Recently, concerns have been raised about the safety of BPA. Smasia Enterprises ensure that all products are BPA Free and are safe to use. The food contact Surfaces such as the inside lining of our lunch bags and coolers are phthalate free* and have been tested and confirmed by leading international testing bodies.
*Phthalate free means that the products are tested against the leading international standards and confirmed to be free from (7P) phthalates.

Whilst some Smash products are considered top rack dishwasher safe, this is highly dependent on the material the product is made from.

For product specific information, please refer to the product packaging or the markings on the base of the product to determine if it is top rack dishwasher safe or handwash only. You can find additional information on the specific product page on our website.

If your product features a printed design, we often recommend hand washing to extend the life of your product. This includes when the product is marked as top rack dishwasher safe.

Please refer to the packaging or base of the product to determine if the product can be placed in the microwave. Please ensure both the base and lid are microwave safe. If the lid is microwavable, please ensure you remove and place loosely on top prior to microwaving.

My Stainless-Steel container says it is microwave safe – is this true?

Yes, this is absolutely correct – we produce a range of Smash Blue Stainless Steel food containers which are 100% microwave safe.   
We use an austenitic stainless steel that is non-magnetic, along with a highly guarded secret process in our production which allows the products on this page to be microwave safe. We have done countless hours of independent testing to international standards.

Please check the packaging to ensure your product is part of this range and follow the below steps:

QR CODE TO LINK TO HERE

Yes, this is absolutely correct – we produce a range of Smash Blue Stainless Steel food containers which are 100% microwave safe.   
We use an austenitic stainless steel that is non-magnetic, along with a highly guarded secret process in our production which allows the products on this page to be microwave safe. We have done countless hours of independent testing to international standards.

Please check the packaging to ensure your product is part of this range and follow the below steps:

Please check for a symbol on the packaging or base of your Smash product to determine if it is freezer safe.

If the product is freezer safe, we recommend only filling to ¾ capacity, to ensure there is room for the frozen contents to expand

We don’t recommend freezing stainless steel or glass bottles, although you can certainly fill them with ice cubes to keep your water extra cold.

Most labels will be removed without any residue, however if some is left on your product, we recommend using eucalyptus oil or citrus spray to remove this.

To avoid mould, please ensure your product is left to thoroughly air dry before reassembling or storing.   We recommend to store drink bottles with the lid removed or flip top left open, to allow air flow and to prevent a moist environment.

If mould is detected on silicone parts, then we recommend the following:

1. Apply white vinegar to the mould area and leave to sit for half an hour or even overnight if it is a dense area.
2. Use a soft cloth to work the vinegar covered mould in a circular motion until it starts to loosen and then wipe clean.
3. If the mould is very stubborn, try a mixture of vinegar and bicarbonate soda to create a paste which can be applied to the mould affected area and left on overnight. Then use a soft cloth to remove the paste and rinse.

Although we use high quality food grade stainless steel, it is rust resistant and not necessarily rust proof. If rust is detected, we recommend using a paste made of baking soda and vinegar on the rust spot – let it sit on the spot for 5-10 minutes and then scrub with a sponge or soft brush.

If the rust persists after trying the above, please contact our customer service team.

The contents of the gel ice pack are food safe, non-toxic and should not pose any danger if a small amount has accidentally been consumed. We would however recommend you seek medical attention if you are at all concerned.

Please check to see if the two small silicone seals are still in place.   If these have come loose or are missing, this is likely to result in the cup leaking.   If it is missing, please contact our customer service team.

Please refer to the following video to find out how to remove the slider from the lid of your Smoothie/Coffee tumbler.

Please refer to the following video to see the easiest way to disassemble and reassemble the lid components from your Twist Lock Barista Buddy.

For best results, please ensure that the starting temperature of your contents is as warm as possible, filled to maximum capacity and the lid is sealed properly.
We also recommend that the flask is pre-warmed before the contents are added. Simply fill the flask with boiling water, seal with the lid and leave for 5-10 minutes. Please do not fill the flask higher than the inner line marking inside the flask.

Carefully tip out the boiling water, fill with your hot food and seal the lid.

To check if your insulated bottle or flask is working properly, simply fill with boiling water and the outer surface should remain cool to touch.  If the bottle/flask is hot to touch on the outer wall, the insulation may have become compromised – please contact our customer service team.

All Smash products come with a 12-month warranty which covers manufacturing defects – this is redeemable at the place of purchase for a refund or exchange upon presentation of the proof of purchase.   Alternatively, you can contact our customer service team who will assess the issue on a case by case basis. The 12-month manufacturing warranty will not cover issues such as normal wear and tear or damage that occurs as a result of misuse.

Yes, we sell a small range of replacement parts via our website INSERT LINK.   If you are unsure of the part you are after, please send through an image of the product to our customer service department via enquiries@smashenterprises.com.au and we will be able to determine if it is currently available.

The following retailers will stock a variety of Smash products all year round:

• BIGW
• COLES
• WOOLWORTHS
• OFFICEWORKS

The following retailers will also stock a larger range for a limited time during the back to school periods each year:

• BIGW
• COLES
• WOOLWORTHS
• OFFICEWORKS
• SPOTLIGHT

An exclusive range of Smash products can be purchased via www.smashproducts.com

Other Smash products can be purchased online via the retailer specific websites.

Smash products are currently available in many countries worldwide, please contact us via INSERT INTERNATIONAL CONTACT US FORM LINK to determine if it is available in your country and via which retailers. 

To prolong the life of your Smash product we recommend you follow the basic cleaning guidelines below:

• Before use, disassemble all parts and hand wash in warm soapy water, rinse thoroughly before allowing parts to air dry completely before reassembling or storing.
• DO NOT clean with abrasive soaps or scouring pads.
• DO NOT use chemicals such as bleach.

Insulated lunch or cooler bags – we recommend using a warm damp cloth to wipe the product inside and out. Please ensure the bag material is allowed to fully air dry prior to storing.

Water Bottles – refer to the specific cleaning recommendations on each bottle. If the bottle is top rack dishwasher safe, simply separate the bottle base and cap, place in the top rack of the dishwasher and then ensure they are left to fully air dry before reassembling. If the bottle is recommended as hand wash only, separate the cap from the base and use warm soapy water and a bottle brush to get into all corners and crevices. Allow to air dry thoroughly before reassembling or storing.
Please note even if your water bottle is top rack dishwasher safe, you can extend its life by hand washing.

Lunch Boxes and Plastic Containers – the majority of Smash lunch products will be top rack dishwasher safe but please refer to the base of the product to confirm. Ensure the lid is removed or open and secure the items in the top rack of the dishwasher.   Allow to air dry completely prior to reassembling or storing.